It's a process that's not done very often by most people. Our years of experience have led us to anticipate some of the questions that you might have and provide these straightforward answers.

If I close on my home during the winter will the landscaping and driveway be done?
In this climate, the installation of landscaping and driveways is seasonal. Anyone who closes in winter (form late November on) will need to wait until spring for the installation of their driveway and landscaping. Landscaping is typically started in late June; sod is grown in the region and needs time to mature before it is installed. For the driveways, the asphalt plants normally open for the season around the middle of May. As an interim measure, Keating Development Group installs a gravel base to enable you to access your garage throughout the waiting period.

We closed in December and some of our neighbors closed in February, yet they had their driveways and landscaping put in before us, why?
For maximum efficiency, landscaping and driveways are sequenced, starting from one end of the block down. The difference in timing is negligible as entire blocks and even neighborhoods are typically completed within a couple weeks, weather permitting.

How will I know what is covered under Keating Development Group's warranty?
At the time you signed your purchase agreement you should have received a Homeowner's Information Manual (you can also download one in our Homeowner Services section of this web site). Toward the back of the book, conditions are noted that will be covered or will not be covered depending upon certain circumstances. We strongly encourage you to read this section before meeting with your quality assurance manager who will then be more than happy to answer any questions you may have.

What is the pre-drywall orientation and why would I want to participate?
The pre-drywall orientation walk occurs after the mechanicals are completed and before the home is dry walled, giving you the opportunity to see "behind the walls of your home." In addition to giving you an opportunity to see how your home is constructed, it serves as a check to make sure all your options selected are in and in the right locations. Although not mandatory, we highly encourage you to attend this orientation.

What happens if I can't make the scheduled pre-drywall orientation?
Unfortunately, there is a very limited window of opportunity for a pre-drywall orientation walk so that construction of your home does not get delayed. Because there often is less than a week to get this done we don't have a lost of flexibility in rescheduling this orientation, but we are willing to work with you to see what can be done.

Can I or anyone else go into the home before closing to put in speaker wiring, security system, etc.?
Having work done to your home outside of Keating Development Group options is prohibited for a few reasons. First, there are issues of liability. If a worker who is not contracted to be there gets injured, Keating Development Group is liable. Second, we have agreements with our subcontractors that entitle them to do all of the work. Please keep in mind that we are the legal owners of the house until it is turned over to you at closing.

Will our home be ready to move into the day of closing?
A week before closing you will walk through your home with our quality assurance manager to inspect everything. Prior to this time our quality assurance manager has already accepted the home from construction, so it should already be in good condition. For added peace of mind you will walk through the home again just prior to closing to confirm that any corrections were completed to your satisfaction.

What about servicing the home after I move into it?
Past experience has taught us that invariably our new homeowners may have further questions and concerns once they have had time to settle in their home. As such, please refer to your Homeowner's Manual that was given to you at time of contract (also available in our Homeowner Services section of this web site). Should you need further explanation or information, contact the quality assurance manager. Additionally, you will have an opportunity to have your warranty requests addressed at your 30-day and 11-month service requests form. Note: Your warranty requests can be submitted online. We ask that any final warranty requests be submitted 30 days prior to the expiration of your one year warranty (11-month). The quality assurance department requires at least 30 days notice to set up and schedule the in-home repairs, and process all necessary paperwork to complete your warranty item(s). We encourage you to refer to the section of your Homeowner's Information Manual entitled "Quality Assurance and Warranty Program" for more detailed information about the servicing aspects of your home after closing.

What about the phone hook-up?
The telephone service in your new home is pre-wired to the exterior only. Therefore, you will be required to contact your local telephone company for installation of the entrance bridge and new phone service.

How will I know which companies to contact for these services such phone, cable, utilities, etc.?
Your quality assurance manager will provide you with a listing of all the local public utility companies, phone companies and cable companies. The list will also include a phone number for village hall and assorted emergency numbers to call including fire and police.